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Terms of Service
v2.1 • Updated Sept 8, 2026
1. Introduction
General terms governing your use of TASA Africa
Welcome to TASA Africa. These Terms of Service ("Terms") govern your access to and use of the TASA Africa platform, including our website, mobile applications, APIs, and escrow payment services (collectively, the "Platform").
By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you are using the Platform on behalf of an organization, you agree to these Terms for that organization and represent that you have the authority to bind that organization to these Terms.
Please read these Terms carefully. If you do not agree to these Terms, you may not use our services.
2. Definitions
Key terminology used in this agreement
"Platform" refers to the TASA Africa ecosystem, including all web interfaces, mobile applications, and escrow facilities.
"User" refers to any individual or entity that registers an account or accesses the Platform.
"Vendor" refers to skilled professionals or agencies offering and executing services through the Platform.
"Client" refers to individuals or businesses purchasing services or contracting talent through the Platform.
"Service Listing" refers to a detailed scope of work or gig offered by a Vendor on the Platform.
3. User Accounts & Security
Account registration, security duties, and credentials
To access most features of the Platform, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information promptly.
You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account. You agree to immediately notify TASA Africa of any unauthorized account access.
Account Safety Tip:
Always use a strong, unique password and enable two-factor authentication to protect your personal and financial credentials.
4. Marketplace Guidelines
Rules governing client and vendor engagement
TASA Africa acts as a digital bridge connecting Vendors and Clients across Africa and internationally. Except where explicitly stated, TASA Africa is not a party to the independent contract between Users.
- Professionalism: All users must maintain respectful, ethical, and professional conduct at all times.
- Quality Assurance: Vendors are required to deliver completed milestones that match or exceed their service listing descriptions.
- Escrow Payments: Payments are held securely in escrow and released upon client milestone sign-off.
5. Prohibited Activities
Strict platform restrictions and enforcement
Users are strictly prohibited from:
- Engaging in fraudulent, deceptive, or money laundering behavior.
- Posting illegal, offensive, explicit, or intellectual property infringing content.
- Attempting off-platform payments to circumvent escrow protection.
- Interfering with the technical infrastructure or scraping user data without authorization.
6. Dispute Resolution
Fair resolution process for contract disagreements
In the event of a disagreement between a Client and a Vendor, TASA Africa provides an internal escrow dispute resolution mechanism. Users agree to cooperate in good faith with TASA Africa's support team.
If a dispute cannot be resolved through internal mediation, it shall be governed by applicable legal frameworks and arbitration procedures in accordance with TASA Africa operating entities.
7. Contact Us
Inquiries regarding these Terms of Service
If you have questions regarding these Terms of Service, marketplace policies, or contract guidelines, contact our Legal and Support team:
- Email: support@tasaafrica.com
- Address: Lagos, Nigeria
- Website: www.tasaafrica.com
Categories
For Clients
- How TASA Works
- Customer Success Stories
- Trust & Safety
- Quality Guide
For Vendors
- Become a TASA Vendor
- TASA for minors
- Vendor Support
- Vendor Resources
- Events